Help

Find quick answers to your questions below...

Order Status
• Has my order shipped? How do I track my order?
• How do I change quantities or cancel an item in my order?
• My order never arrived.
• An item is missing from my shipment.
• When will my backorder arrive?

Munetoshi Warranty
• Munetoshi Warranty

Sword Customization FAQ
• Sword Customization FAQ

My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.

Tsukamaki/Repair Warranty
• Tsukamaki/Customization Warranty

Shipping and Returns
• When will I get my order?
• How much is my shipping?
• I received the wrong product.
• How do I return an item? What is your return policy?
• When will my order ship?

International Shipping
• Are there import taxes and duties?
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• Shipping Restrictions

Guarantees
• 100% Satisfaction Guarantee
• Price Matching Policy
• Low Price Guarantee
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Additional Support
• Terms of Use
• How do I contact you?