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Sword Customization FAQ

Sword Customization FAQ
	Q: How much time is required to customize my sword? A: The only answer we can provide to this question is “It depends”. A quick re-wrap would require considerably less time than a full polish. We will provide you with an expected time of completion when you place your order, and if you would like any updates while we have the sword, simply send us an e-mail and we will get back to you with any information you require. Q: Is there a paper catalog available? A: Not at this time. As everything is up to the customer, we can only provide examples of past jobs here on the website. Feel free to look over our past works and pricing list, and if you have any other questions please let us know. We are always willing to talk. Q: How long will my customized sword hold up to regular use? A: That depends upon what one means by regular use. If one means frequent use in a dojo for both kata and suburi, or if one is an avid backyard cutter and plans on using their sword to cut things such as water bottles and beach mats, then our custom work should hold up for years. As we work in the traditional styles, we would like to think that our work will hold up like the old, traditional examples. If regular use means swinging wildly and hacking away at any random object, then you should assume that the sword as a whole won’t last very long. Q: How should I send my sword to you for customization? A: In a well packed box. If need be, we can send you shipping materials and a label for an additional fee. This fee will be added to the customization order. Also, be sure to insure your package with your shipping carrier. While it is secure on this end, the transportation from you to us and vice versa is out of our control. Please take any necessary precaution to ensure that your item arrives here intact. Q: I’m worried about shipping my sword. Can you offer me any sort of security? A: Once the sword has arrived here you can rest assured that it will be cared for as though it were one of our personal blades. Q: Do I need to send the entire sword if I only need my tsuka customized? A: Again, this depends. If all you need is a new ito wrap, then just the tsuka will suffice. For full customized tsuka cores or full samegawa wraps, it is necessary to have the entire blade at our location. Q: Can I send you pieces I already have to add to my sword (e.g. Ito, Tsuba, new Menuki, etc.)? A: Absolutely. If you already have the pieces but need someone to fit and mount them for you, then send it all to us and we can complete your project for you. Q: Can you order special components for my sword? A: Yes, we can. We can get everything from custom fittings to antiques (Which will be available to purchase directly from us from time to time). An additional fee does apply. Q: Can you make my wall hanger usable? A: No we cannot. A wall hanger is built differently from a functional sword. We would have to replace the blade and tsuka of the wall hanger to make it functional. Q: Can you work on my antique sword? A: It depends on the sword and the work you would like to have done. As this is a case-by-case situation, please send us an e-mail with information and pictures of the sword. We will review it and let you know what we can do to help you. Q: Do you offer any sort of warranty? A: We guarantee that our customization will hold up to regular, traditional use for a period of up to six months. Anything that occurs after the six month period will not be covered due to the stresses put on the sword, which would be considered distress and aging of the materials involved. Also, any activity that would be deemed as abuse will void the warranty on our work. Please remember that swords are subject to the laws of physics. Addendum: SwordNArmory, and all parties involved in the production and customization of these martial arts tools, shall not be held responsible for any damages that may occur from the use or improper display of these items, whether customized or not. Do not use these tools, whether trained or otherwise, without proper supervision.